Terugbetalingsbeleid
Refund Policy
Returns
At VitaDeal Global, customer safety is our priority. Due to the nature of the products we sell, including skincare, cosmetics, supplements, and personal care items, we generally do not accept returns once an order has been delivered.
We only accept returns within 30 days of delivery if:
- The item was damaged during shipping.
- You received the wrong product.
- The product arrived defective or unusable due to a manufacturing defect.
To request a return, please contact us at ahmad.sorour@vitadealglobal.com within 30 days of receiving your order. Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We may request additional information before approving your claim.
Return Eligibility
Approved returns must:
- Be reported within 30 days of delivery.
- Remain in their original packaging whenever possible.
- Include proof of purchase.
Returns sent without prior authorization will not be accepted.
Non-Returnable Products
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used skincare products
- Opened or used supplements
- Cosmetics
- Personal care products
- Sale or clearance items
- Gift cards
- Personalized or special-order products
Once these products leave our facility, we cannot verify their storage conditions or safety for resale.
Damaged, Defective or Incorrect Orders
Please inspect your order immediately after delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
Contact us within 7 days of delivery at:
ahmad.sorour@vitadealglobal.com
We will review your claim and, where appropriate, provide a replacement or refund.
International Shipping (DAP Terms)
International orders are shipped under DAP (Delivered At Place) terms.
This means:
- The customer is responsible for any import duties, VAT, customs clearance fees, brokerage fees, or other taxes required by their country.
- These charges are determined by local customs authorities and are not controlled by VitaDeal Global.
If a customer refuses to pay customs duties or import fees and the shipment is:
- refused,
- abandoned,
- returned,
- destroyed by customs or the shipping carrier,
the order is not eligible for a refund, including shipping charges.
Exchanges
We do not offer direct exchanges.
If we approve a return due to an error on our part, we may send a replacement or issue a refund at our discretion.
European Union Customers
For orders shipped into the European Union, consumers may have a statutory right to withdraw within 14 days, where applicable under local consumer protection laws.
However, this right does not apply to products that have been opened, used, unsealed, or are exempt under applicable consumer protection legislation, including health supplements, cosmetics, and hygiene-related products.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Processing times may vary depending on your payment provider.
Shipping charges, customs duties, brokerage fees, import taxes, and other governmental charges are non-refundable unless the return is the direct result of our error.
If more than 15 business days have passed since your refund was approved, please contact: