Pravila dostave
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you via email.
Shipping Destinations
VitaDeal Global ships to most countries worldwide.
If your country is unavailable during checkout, please contact us at ahmad.sorour@vitadealglobal.com, and we will do our best to assist you.
Estimated Delivery Times
Delivery estimates begin once your order has been dispatched.
| Destination | Estimated Delivery |
|---|---|
| United States | 3–7 business days |
| Canada | 4–10 business days |
| European Union | 4–10 business days |
| United Kingdom | 4–8 business days |
| GCC Countries | 2–7 business days |
| Australia & New Zealand | 5–12 business days |
| Rest of the World | 5–15 business days |
Delivery times are estimates only and are not guaranteed.
Shipping Carriers
Depending on your destination, orders may be shipped using DHL Express, Aramex, UPS, FedEx, USPS, local postal services, or other trusted logistics partners.
Carrier selection is determined automatically based on destination, shipping speed, and operational availability.
Customs, Duties & Import Taxes
International shipments are generally sent under DAP (Delivered At Place) terms unless otherwise stated.
This means that customers are responsible for:
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Import duties
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Customs clearance fees
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VAT or GST
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Brokerage fees
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Any taxes or governmental charges required by the destination country
These charges are determined by your local customs authorities and are not included in the product price or shipping cost.
VitaDeal Global has no control over these charges and cannot estimate their amount.
Refused or Abandoned Shipments
If a customer refuses delivery, declines to pay customs duties or import fees, or abandons a shipment, the order is not eligible for a refund.
If the package is returned, destroyed by customs, or disposed of by the shipping carrier due to unpaid import charges, shipping costs, customs charges, and the value of the products remain the customer's responsibility.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete shipping address causes a shipment to be delayed, returned, or lost, VitaDeal Global is not responsible for any resulting costs or delays.
Additional shipping charges may apply if a shipment must be re-dispatched.
Lost Packages
If your tracking information shows no movement for an extended period or your package appears lost, please contact us at ahmad.sorour@vitadealglobal.com.
We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.
Damaged Packages
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery by emailing ahmad.sorour@vitadealglobal.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
We will review your claim and provide a replacement or refund where appropriate.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active after dispatch.
Delivery Delays
VitaDeal Global is not responsible for delays caused by:
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Customs inspections
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Severe weather
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Natural disasters
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Carrier operational delays
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Public holidays
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Political events
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Force majeure or other events beyond our reasonable control
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
VitaDeal Global LLC
📧 ahmad.sorour@vitadealglobal.com
📍 131 Continental Dr
Newark, DE 19713
United States
WhatsApp Support (Messages Only):
📞 +1 (302) 983-1287
📞 +962 79 798 0628